Support

A question, a problem or an idea? Write to us at contact@hikith.app. We answer in English or French, usually within 48 hours.

For a request about your data (access, erasure, portability…), write to the same address: we answer within one month, as stated in the privacy policy.

Frequently asked questions

Where is my data stored?

On your phone. It only leaves it if you use Cloud backup, smart features or usage statistics, all optional. The details are in the privacy policy.

How do I get my data back on a new phone?

On the old phone, open Settings › Cloud backup, sign in with Google or Apple, then tap “Back up now”. On the new one, sign in to the same account during the introduction and choose “Restore my data”, or later from Settings › Cloud backup › “Restore this backup”.

How do I change Hi Kith's language?

Settings › General › Language. “Automatic” follows your phone's language (English when it's neither English nor French); you can also choose Français or English.

How do I delete my account?

Settings › Account › “Delete my account”. Your account and your Cloud backup are permanently deleted; the data on your phone is kept.

How do I erase all the data on my phone?

Settings › “Erase all data”. Hi Kith then starts over like a new install. Your Cloud backup isn't touched: delete it from Settings › Cloud backup › “Delete the Cloud backup”.

How do I turn off smart features or usage statistics?

Settings › Smart features, for Smart capture and Find the words; Settings › Privacy › Usage statistics, for statistics.

I don't get my reminders

Check that Hi Kith's notifications are allowed in your phone settings, then open Settings › Notifications › “Notifications not arriving?”: you'll find help and a test notification there.